Support
We can help
Most questions are answered on the FAQ. If you still need a person, pick the category that matches your question so we can get to the right answer faster.
Account help
Trouble signing in, resetting a password, or confirming an email address.
Start with the password reset page. If the confirmation email never arrives, check spam and promotions first.
Athlete profile help
Adding film, statistics, achievements, measurements, schedule or photos, or publishing the profile for the first time.
Everything is edited from the family dashboard — there is no website to build.
Privacy and safety
Questions about what is public, hiding contact details, removing a photo, keeping a profile out of the directory, or archiving and deleting an AthleteID.
Contact details are private unless a family marks a specific contact as approved for sharing.
Coach questions
Opening a Coach View, saving athletes, or getting a coach account verified.
A coach does not need an account to view a public AthleteID — only for the saved lists and tracking tools.
Technical problem
A page that will not load, a video that will not play, or an upload that fails.
Tell us the athlete link, the device and browser you used, and what you were doing when it happened.
Something else
Media questions, club or school programs, or anything that does not fit the categories above.
Contact support
Send us a message and a person on our team will reply by email, usually within a few business days. You can also write to support@athleteids.com. Please don't include passwords, card numbers or other sensitive details.